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CMH’s MyVisit: Patients can now book their COVID test online

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CMH’s MyVisit: Patients can now book their COVID test online

Cambridge, Ontario – Cambridge Memorial Hospital is pleased to announce that starting December 16, patients wanting a COVID test can book it online through its new MyVisit portal atthe link below. MyVisit can be accessed 24/7 at a time that is convenient for the user. Those using the system can also reschedule or cancel their appointment. This new online booking portal will complement the virtual call waiting system the COVID-19 Assessment Centre that was adopted in September.

“The virtual call centre was put in place due to the high volumes of patients needing tests. People were having to call multiple times to get through,” says Cheryl Livingston, Director, Diagnostic Imaging. “Although this technology helped, call volumes still remain high and some people are on hold for up to an hour or more to book a test. For this reason, we invested in an online registration portal that will accommodate those wanting the option of online registration. In turn, this should also lessen the wait time for patients preferring telephone registration.”

Members of CMH’s Patient and Family Advisory Council helped test and evaluate the online booking system. “We learned that many of our community members prefer to have some control over their appointments. With MyVisit, they are able to schedule, change and cancel appointments at their convenience. As an advisory council, we are excited about the potential this technology can do to enhance the hospital’s patient experience in the future,” adds Corey Kimpson, Patient and Family Advisory Council Chair, Community Ambassador.

How to book a COVID test at the Cambridge COVID-19 Assessment Centre, located at 215 Holiday Inn Drive, Cambridge:

 

·         Online through MyVisit at myvisit.cmh.org 24/7 - preferred - (Click link below)

·         By telephone: 226-895-1050 (Monday – Friday, 0830 – 2030h; 0830 – 1630h, weekends and holidays – closed Christmas)

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